This plugin adds to Wordpress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket.

Pro Features

• http://pradeepmakone.com/wpsupportplus/

Features :

• ticket submission through the admin
• ticket submission through the frontend
• ticket submission on behalf of users
• priority, status, category selection for each ticket
• multiple file attachment for ticket and reply also attachments attached to mail as well
• Unlimited Support Agent user roll for ticket reply
• Supervisor user roll for Ticket & Agent Management
• assign tickets to agents
• agent based ticket statistics
• ticket assignment mail notifications
• delete ticket
• change status,category and priority without replying
• Guest ticket submission
• Guest ticket submission via Facebook
• mail notification upon new ticket submission for admin and originator
• 100% Responsive Design works with any theme
• 100% Ajax based functionality works 200% faster
• ajax based ticket filter for Agent and Admin to filter by type,status,category,priority and search
• responsive Support Button on all pages with top-left,top-right,bottom-left,bottom-right fix position options
• smooth integration with WordPress themes
• bootstrap based design
• skype chat
• skype call
• display phone number
• html editing of tickets
• custom slider menus
• In Plugin Support
• custom fields
• Restrict front-end ticket to specific user role (helpful for woocommerce customers)
• Email Piping (depend on availability of this feature on your host)
• public/private tickets for logged-in users
• FAQ functionality

Examples areas of use :

• technical support system
• trouble ticket system
• customer relationship management (CRM) system
• software release lifecycle management
• service request system
• company, hotel or real estate service desk
• helpdesk system
• contact form with database tracking
• collaborative content site with frontend post submission
• appointment request system
• easy ticket management for large orgnization

Translations :

• English(default by Pradeep)
• Dutch by Ben
• French by X-Raym
• Spanish by 3ways
• Italian by elmanisero
• Portuguese by creativeangels
• Serbian by Cherry ( http://www.trade.in.rs/ )
• Swedish by rickeclaesson
• Brazilian by Daniel Silveira
• Persian by Behrooz Sedqi ( http://www.apktops.ir )
• Arabic by Arab façade