YAST : Yet Another Support Tool wordpress plugin resources analysis

Download This Plugin
Download Elegant Themes
Name	YAST : Yet Another Support Tool
Version	1.3.1
Author	bastho, n4thaniel, ecolosites
Rating	0
Last updated	2015-02-19 11:41:00
Downloads	113
Download Plugins Speed Test plugin for Wordpress

Home page

Delta: 0%

Post page

Delta: 0%

YAST : Yet Another Support Tool plugin has no negative impact on PageSpeed score.

Home page PageSpeed score has been degraded by 0%, while Post page PageSpeed score has been degraded by 0%

YAST : Yet Another Support Tool plugin added 86 kB of resources to the Home page and 86 kB of resources to the sample Post page.

YAST : Yet Another Support Tool plugin added 0 new host(s) to the Home page and 0 new host(s) to the sample Post page.

Great! YAST : Yet Another Support Tool plugin ads no tables to your Wordpress blog database.

Resources Added (Post page)

Description

Bug tickets management, throw single site or multisite plateform this plugin allows WordPress users to open supports tickets from front or admin pages. The purpose is to manage a community of webmasters on a WP plateform, to give assitance for editing or publishing, get bugs from themes or plugins.

Full integration

Custom categories to filter tickets
For logged-in users: a submit button in the admin bar
For every one: possibility to use a form (with shortcode). The form can assign tickets to a specific category.

Here some usefull tools provided to help resolve tickets

Automaticly add page URL, Browser details and and POST variables to new tickets
Filter by categories
User assignation
Comments, with spent time
Merge tickets
Close or re-open tickets

Form submission shortcode

Basic shortcode

[BugTickets_form]

Will output a support form, like the one in the admin bar

Basic shortcode options

Basic options are:

type (string, must be a ticket_type slug)
title (string)
only_known (true/false) filter logged-in users or not
force_ssl (true/false)

example : [BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]

Full shortcode use

You can assist the description filling by using custom form fields like :

<field_type field_name (field_label)>

usable field types are :

text
textarea
select
radio

add possible values for select and radio with "comma,separated,values"

example :

[BugTickets_form type="bug" title="New bug" only_known=false force_ssl=true]
<text email (your email)>
<select color (Your prefered color) "Red,Blue,Green">
<textarea description (Description)>

Some normal text, being stylized by the editor

<radio ok (Ok?) "yes,no"> this question is very important !
[/BugTickets_form]

External website form

You can oput a submission form in an external website. wtih 2 steps :

Allow the remote host, in Support tickets > Options
Insert the javascript file into a page of your remote site
The form is hidden by default and can be opened by a button.

Some details about this feature :

the jascript URL looks like : //your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js

So, just put this ligne into your HTML:

<script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js"></script>

Je javascript auto add a button to open the form, but you can use your own just by adding the class "yast-dist-support-button" a any HTML element. A click on an HTML element with class "yast-dist-support-button" will open the support form.

You can cutomize the by by adding parameters to the script URL:

autoload: if set to "no", do not append the form to the body, but wait a click of the user
visibility: will force "private" or "public"
user: used to identify the reporter. can be a username, login or email
type: any ticket type defined in your WordPress
title: any string

example:

<script src="//your-wp-site.com/wp-admin/admin-ajax.php?action=yast_form_js&autoload=no&visibility=private&type=bug&username=<?php $current_user['email']?>"></script>